Frequently Asked Questions

How do I hang my artwork?
This is possible with our unique hanging system explanation at the cup hanging system.

What kind of photo art does Dalux Art provide?
Daluxe Art sells beautiful images printed on plexiglass or dibond, we also make handmade art according to your wishes. The whole is always delivered including a hanging system.

Are the photo doctor delivered complete?
yes, our artworks are supplied including a hanging system, which means 4 drilled holes with spacers in the corners, creating a floating effect. This provides a luxurious appearance, but it is also a safe system.

Do we have all the doctor in stock?
yes, we have everything in stock. Except for the handmade arts which are made to order.

How will my photo art be packaged?
We ensure safe transport of your photo art. With our solid packaging it is almost impossible that your art arrives damaged. If you do find packaging damage, take a photo of it before unpacking the art or report this immediately to our delivery person and we will solve it for you as soon as possible.

What payment options do I have?
Ideal, Bancontact, Visa, Paypal, Mastercard, Maestro, Apple pay.

Do your prices include VAT, shipping and other costs?
The amounts stated include VAT and shipping costs in Belgium & the Netherlands.

How do you deal with complaints?
Unfortunately, it can sometimes happen that something goes wrong, for example that your order is damaged during transport. Send us an email with the order number and we will be happy to help you with a solution.

Postage costs?
We pay the shipping costs for the Netherlands and Belgium.

How long does it take for my artwork to arrive?
The shipping time with us is between 4-6 working days. This may take a while due to the coronavirus.

What to do with a damaged, incorrect or incomplete order?
For this view the heading exchange & returns.